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Privacy Policy

1. Introduction

Welcome to Gower Chimney Sweep.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

2. Who We Are

Gower Chimney Sweep
Garrod Avenue

Swansea

SA27XQ


Email: gowerchimneysweep@gmail.com
Phone: 07899308198

We are a professional chimney sweeping and maintenance service based in the Gower area.

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3. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details – name, address, email, phone number.

  • Booking information – details about the services you request and your preferred dates/times.

  • Payment details – when applicable (processed securely by third-party providers).

  • Website usage data – information about your visit to our site, including your IP address, browser type, and device information (collected through cookies).

  • Communication records – messages or emails you send us.

4. How We Collect Information

We collect data in the following ways:

  • Through our contact or booking forms on the Wix website.

  • When you contact us directly by phone, email, or social media.

  • Automatically, via cookies and analytics tools when you use our website.

5. How We Use Your Information

We only use your personal information for legitimate business purposes, including:

  • Providing and managing our chimney sweeping and maintenance services.

  • Responding to your queries and booking requests.

  • Processing payments and issuing invoices.

  • Sending appointment confirmations and reminders.

  • Keeping internal records of customer history and service quality.

  • Improving our website and customer experience.

We will never sell or share your information with third parties for marketing purposes.

6. Storing and Protecting Your Data

Your information is securely stored on Wix’s servers and in our protected business systems.
Wix.com provides web hosting and platform services under strict security standards, including encrypted data transmission (SSL) and secure data centres.

We retain personal data only for as long as necessary to provide our services or to meet legal and accounting obligations.

7. Sharing Your Data

We only share data where necessary, for example:

  • With trusted service providers (such as payment processors or IT support) who help us run our business.

  • Where required by law or regulatory bodies.

All third parties we work with are required to keep your data secure and use it only for the purposes agreed.

8. Cookies and Website Tracking

Our Wix website uses cookies to enhance your browsing experience and to understand how visitors use our site.

You can control or disable cookies through your browser settings. For more information, please see Wix’s Cookie Policy:
https://www.wix.com/about/cookie-policy

9. Your Data Protection Rights

You have the following rights under UK data protection law:

  • Access – to request a copy of the personal data we hold about you.

  • Correction – to request that we correct or update any information that is inaccurate.

  • Erasure – to request that we delete your personal data (where legally permissible).

  • Restriction – to limit how your data is used.

  • Objection – to object to certain processing activities.

  • Data portability – to request a copy of your data in a commonly used electronic format.

If you wish to exercise any of these rights, please contact us at: [Insert contact email].

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

10. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page periodically to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us
 

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