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Terms & Conditions

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We promise to deliver the highest possible standard of work for every client at an agreed, fixed price. That’s our commitment to you. As with all professional services, a few terms and conditions apply — please take a moment to read them below.

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PRICING

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  1. We operate on a fixed-price basis for standard chimney sweeps and similar routine services.

  2. Our quote is based on the information you provide regarding the type of chimney or appliance to be serviced. If, upon arrival, we discover circumstances not disclosed in advance — for example, a larger-than-average fireplace or a more complex setup — we may need to issue a revised quotation. You are free to decline the service at that stage if you wish.

  3. Should we encounter an issue during the job (such as a blockage, damaged flue, or any other complication), we will inform you before proceeding if this will incur additional costs.

  4. If you choose not to proceed with the job after we have begun, we reserve the right to charge a fee to cover time, travel, and any work already completed.

 

CANCELLATIONS

  1. We understand plans can change. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another customer.

  2. If no one is available when we arrive or we cannot gain access to the property, a cancellation charge of up to 100% of the agreed price may apply.

  3. Late cancellations (less than 24 hours’ notice) may also incur a fee, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

PAYMENT

  1. Unless otherwise agreed in advance, payment is due immediately upon completion of the service.

  2. We accept a range of payment methods:

    • Cash or cheque (payable to our company).

    • Debit or credit card (accepted by most of our technicians).

    • Bank transfer (BACS) — details will be provided at the time of service. Please use the reference given so we can match your payment correctly.

    • Electronic invoice — payable within 7 days. Overdue accounts may be subject to interest at 2% per annum above the Bank of England base rate.

DEPOSITS

  1. A non-refundable deposit may be requested when booking your appointment.

  2. If you provide more than 24 hours’ notice of cancellation, you may transfer your deposit to a new booking. If less than 24 hours’ notice is given, the deposit will be forfeited.

METHOD OF SWEEPING

  1. A vacuum cleaner alone cannot clean a chimney effectively; professional brushes or rotary sweeping equipment must be used.

  2. Some of our technicians use power sweeping tools (rotary systems driven by a drill). This method will only be used when we are confident the chimney’s condition can safely accommodate it.

NESTS AND BLOCKAGES

  1. It is against the law to remove live bird nests during nesting season (usually April to June, particularly for jackdaws). If a nest is discovered, we will arrange to return once it is legally permissible to remove it. Please do not ask us to breach wildlife protection laws. If we cannot proceed due to a live nest, a call-out charge may apply but will be credited toward the removal service later.

POSSIBLE ISSUES

  1. While every effort is made to protect your property, we cannot accept responsibility for damage caused by poor or deteriorated chimney structures, pots, cowls, stacks, or other related components. Please inform us in advance of any known issues or repairs.

  2. We are not liable for pre-existing faults that become apparent during the sweep or for any problems that were not disclosed beforehand.

  3. We will always try to identify risks and suggest precautions. In some cases, we may recommend remedial work or ask you to sign a disclaimer before we proceed. This is to ensure you are fully informed and protected.

  4. We service most chimney types and appliances, including solid fuel, wood, oil, and gas. However, some stoves and flues — particularly those fitted incorrectly or without proper sweeping access — may be unsafe to work on. In such cases, we will advise you on the best course of action rather than proceeding unsafely.

  5. Stainless steel flue liners require careful handling. We use appropriate brushes for each job but cannot guarantee complete tar removal where it could damage the liner.

  6. For Aga and Rayburn flues, please ensure the appliance is switched off and completely cool (at least 24 hours beforehand). If it is too hot to work on, a call-out fee may still apply.

SWEEPING CERTIFICATES

  1. Many insurers require proof of chimney maintenance. We will issue a certificate after every sweep, and a record will be kept on file should you need a copy later.

  2. This certificate confirms that the flue has been cleaned using appropriate equipment, but it is not a guarantee that the chimney is structurally sound or free of defects. Full inspections (e.g., CCTV or integrity testing) are separate services that can be arranged if necessary.

INSTALLATION OF CAGES, CAPS & COWLS

  1. When fitting items such as cages, caps, or cowls, roof access may be required. We will only use roof ladders where absolutely necessary and take care to avoid damage to tiles or guttering. Please inform us in advance of any known roof issues.

WEATHER CONDITIONS

  1. Outdoor work is weather-dependent. If conditions make it unsafe to use ladders or access roofs, we may need to reschedule. We will complete the work as soon as conditions allow.

ABOUT US

  1. All our technicians are registered under the Data Protection Act 1998. We do not sell, share, or misuse customer data and will only contact you with your consent.

  2. Every technician holds a low-tier environmental waste licence.

  3. We are an independent, local business that values long-term relationships with our customers. If you’re happy with our service, please tell others. If something wasn’t right, please tell us so we can make it better.

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